Statement of Commitment

Civica is committed to ensuring equal access and participation all people with dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under AODA.

Civica is committed to continue developing, implementing and maintaining policies governing how it will achieve accessibility through meeting the requirements under AODA and its associated regulations, the Customer Service Accessibility Standard and the Integrated Accessibility Standard (“IASR”).
The Multi-Year Accessibility Plan outlines the policies, achievements and actions that Civica have put in place to improve opportunities for people with disabilities. The current plan covers a five-year period (2023-2028) to align with our strategic plan.

The AODA Multi-Year Accessibility Plan outlines the policies, achievements, and actions that Crozier has taken to improve opportunities for persons with disabilities. 

General Requirements

Accessibility Policies and Procedures

Civica uses reasonable efforts to ensure that its policies, practices and procedures are consistent with the following principles:


Civica has taken the following steps to ensure employees were provided with the training needed to meet Ontario’s accessible laws:

Information and Communication Standards

Civica is committed to meeting the communication needs of people with disabilities on an individualized basis.

To achieve this objective, Civica has implemented the following to ensure compliance with the IASR standard:

Website Information

In accordance with the IASR, Civica will convert existing emergency & public safety information into a format that will allow it to be made available in accessible formats on request and in a timely manner.

Civica has complied with the IASR requirements and made its website and content compliant to conform to World Wide Web Consortium Web Content Accessibility Guidelines (>NCAG) 2.0, Level AA.

Employment Standards

Civica is committed to inclusive and accessible employment practices that attract and retain individuals with disabilities. Our accommodation statement is listed on all our job postings publicly.


Civica is committed to ensuring that our recruitment processes are fair and accessible.

Civica will take the following steps to ensure compliance with this standard:

Documented Individual Accommodation Plans

Civica is committed to providing documented individual accommodation plans that include the following:

Return to Work

Civica has developed and maintains a return to work process for our employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work. The process includes steps the HRPA takes to facilitate the return to work process and uses the documented individual accommodation plan.

Performance Management, Career Development and Redeployment

Civica is committed to ensuring the accessibility needs of employees with disability needs are taken into account with regards to performance management, career development and redeployment processes

Accessible Emergency Information

In accordance with section 13 of the Ontario Regulation 191/11, Civica has developed emergency and safety procedures to follow in a given emergency situation (fire, bomb threat, earthquake, lockdown etc.)

During the onboarding process for new hires, Civica informs new hires of the availability of individual emergency response plans that takes into account their disability.

Civica is committed to providing employees and the public with a publicly available emergency information, plans or public safety information in an accessible manner upon request.

Civica has a process for documenting issues of accessibility and recording and providing accommodation for individualized accessible emergency response information. Civica will continue to review the individualized workplace emergency response plans when necessary, such as when the location of an employee changes.

Design of Public Spaces

Any new or redeveloped reception or public waiting areas are to be made accessible in accordance with the Accessibility Standard for the Design of Public Spaces. (S.80.41 and S. 80.43 IASR)

Customer Service Accessibility Standard

The following measures have been implemented by Civica:

Contact Details

For more information on this accessibility plan, please contact:

Human Resources

(905) 417-9792 Ext. 2330